Frequently Asked Questions

What type of guarantee comes with the product?

All products that Mattress Liquidators sells come complete with the manufacturer's warranty. Warranty does not cover defects caused by improper customer assembly, natural wear and tear, abuse, careless handling or misuse, and where repairs have been attempted by the customer.

Mattresses - Body impression is the normal settling of all the quality upholstery materials inside your mattress and is not considered a defect.Warranties do not apply to clearance items or merchandise sold 'AS IS".

Customer Pickup and Delivery Service:

You will be notified by phone once your product is available for pickup or delivery. It is required that you schedule delivery within 72 hours. If, for whatever reason you cannot meet this time frame, your product will become available for sale and reordered only after you have contacted the store to reschedule based on product availability.

Your merchandise will be delivered on a scheduled day. We will contact you the day before your delivery to confirm your order and will give you a three hour time window. Delivery does not include removal of old furniture and/or rearranging of furniture. The delivery service can remove at no charge, on a one to one basis, your replaced bedding at the same time the new order is delivered.

In preparation for your delivery, please remove pictures, accessories, ect. from your walls to prevent damage. Please ensure that the area where you would like your furniture is free and clear of old furniture and any items that may obstruct the passage way of the delivery team. Additionally, please keep children and/or pets secure during the delivery to prevent injury. In the winter please have a pathway clear of snow and ice.

Customers picking up their purchase may do so once they have been notified by phone that their product is available. While we are pleased to assist you in loading your merchandise, it is your responsibility to ensure that your goods are properly loaded and secured. We cannot be responsible for any damage after leaving the premises.

Lay-A-Way Policy:

• Time limit of 12 months from date of purchase
• Down payment required
• Monthly payments are required
• Cancellation of lay-a-way will result in a store credit only / there are no cash refunds for cancelled lay-a-ways.

What is the best way to shop at Mattress Liquidators?

All methods are good but the "in store" experience, with the product right in front of you, with our professional staff assisting you, is always the best.

How do your prices compare to the home center and other large regional and national chains?

Mattress Liquidators monitors our competitors' prices on a daily basis to ensure that Mattress Liquidators is always giving you the lowest possible price. We live up to our slogan "committed to giving you the lowest possible price."